Assignees for Warranty

Assigning Tickets:

• Click on the new assignees column in the warranty dashboard table.
• Assign yourself to any of the current tickets by adding your name as the assignee.

Filtering by Assignee:

• After assigning tickets, filter by assignee to view only relevant tickets.
• Apply the filter by selecting the assignee's name from the filter options.

Note: The default filter for Warranty Request is set to you as the assignee. Filters will remain persistent until you close and re-open your browser

Auto-Population of Assignees:

Tickets will auto-populate assignees based on the warranty manager listed on the team members page in Blueprint.

• Create new tickets, and they will automatically be assigned to the designated warranty manager.

Adding Watchers:

• Anyone added as an assignee will also be added as a watcher.
• You can also add (or remove) additional watchers manually from the drop-down

Notes: Watchers will be notified with updates about the Warranty request.

Adjusting Warranty Manager:

• If tickets are incorrectly assigned, adjust the warranty manager at the project level in the settings.
• Navigate to project settings, team members, and update the warranty manager as needed.

Notes: Clear filters when necessary to view all tickets and avoid missing important information.

Questions? Feedback? Email us at Product-Support@Homebound.com or chat with us in Blueprint!